Understanding your tenancy rights

QSTARS

QSTARS

QSTARS can assist you with:

  • Advice and assistance to understand your tenancy rights and responsibilities
  • Support to resolve your tenancy issue
  • Advocacy and support to talk to your lessor or agent
  • Help to write a letter or fill in tenancy forms
  • Help to attend or prepare for a QCAT tenancy tribunal hearing
  • Referral to other services if needed

The QSTARS program is managed by Tenants Queensland (TQ) and delivered in collaboration with partner organisations across Queensland.

If you have questions or require assistance with a tenancy matter, please call the QSTARS advice line. If you require ongoing assistance you will be contacted by a tenant advocate for additional support.

Community support workers

If you are a community support worker, you can refer clients to the QSTARS phone advice service on 1300 744 263.

If you have permission from your client, you can refer your client to QSTARS for advice and assistance.

To refer a client to QSTARS for advice you can email TQ at or call the TQ office on 3832 9447 to arrange a referral.

Who can we assist?

Residential tenants, rooming residents, boarders and prospective renters who are:

  • having a tenancy dispute with your lessor, agent or provider.
  • renting in private rental (from an agent or private lessor), in social housing (in public or community housing) or renting in a caravan park or boarding house.

Who we cannot assist

  • Lessors, agents or organisations that provide housing.
  • Head-tenants in dispute with people they rent to. If a head tenant rents rooms to other tenants the head-tenant is acting as a lessor.
  • Tenants in dispute with each other.
  • Tenants experiencing neighbourhood issues, as these are not covered by tenancy law.

The Q Stars Team

Paty
Tenant Advice Worker (QSTARS)

Paty
Kate
Tenant Advice Worker (QSTARS)

Kate
Cherry
Tenant Advice Worker (QSTARS)

Cherry
Kylee
Tenant Advice Worker (QSTARS)

Kylee
IMG 2627 1
Team Leader (QSTARS)

Melissa
Paty

Tenant Advice Worker (QSTARS)

Paty

“Community is a feeling of shared understandings, common goals and a space within which to achieve these”.

Paty believes that housing is a human right and all people deserve to be treated with dignity and respect.

15 years in the community sector working firstly in community housing and now as a tenant advice worker, has further solidified her desire to help create a fairer and more compassionate society especially in the housing and tenancy rights area.

She enjoys working with tenants to help them become empowered and succeed. Paty loves to be in nature, watch the Sunrise and try out new whole foods, plant-based recipes.

Kate

Tenant Advice Worker (QSTARS)

Kate

‘Community to me means inclusion, working together to make a difference. Seeking people who have the same interests as you. Celebrating culture and diversity’.

Kate has been a tenant advice worker since November 2009.

Her background is human services to which she has worked at many different community organisations over the last twenty years.

She has a Bachelor degree in Social Sciences (Human Services) She also serves her community as a Justice of the Peace. In her spare time Kate enjoys running, horse riding and collecting 1980’s themed toys.

Cherry

Tenant Advice Worker (QSTARS)

Cherry

Cherry has worked with communities for over 20 years. She is passionate about social justice and working together to ensure all people are valued and heard.

Cherry worked in the Logan area for many years with The Smith Family and has been a QStars tenant advice worker for the last 5 years.

After assisting people with their rental issues and promoting tenants’ rights, Cherry can be found pottering in the garden with her cat, Pancake, and two dogs, Zeus and Atticus Fetch.

Kylee

Tenant Advice Worker (QSTARS)

Kylee

‘Community means inclusion, safety and support and being part of something greater and bigger than me’.

Kylee has many years’ experience working in the community sector and has developed a genuine passion and interest in social justice, tenancy rights and the law.

Kylee’s area of keen interest is the processes and outcomes of the Queensland Civil and Administrative Tribunal (QCAT) for tenants.

Kylee is an amateur baker and enjoys time in the kitchen creating delicious baked goods.  Kylee is also obsessed with all thing’s true crime.

IMG 2627 1

Team Leader (QSTARS)

Melissa

Contact QSTARS

QSTARS Advice Line: 1300 744 263

QSTARS Website

Hours of operation – 9:00am – 5:00pm, Monday to Friday

Evening advice – 5:00pm – 7:00pm, Tuesday and Wednesday

If you are calling from outside Queensland, or cannot call a 1300 number, you can call the local Brisbane QSTARS number: (07) 3832 9403.

If you are calling on a mobile and cost is an issue, ask the advice worker to call you back.

We can arrange an interpreter if requested, alternately you can call the Translating Interpreting Service (TIS) on 131 450. They can assist you to contact our service.

QSTARS

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